What is HACCP?
Hazard Analysis Critical Control Points, it is a guidline that can minimize the actual risk of acquiring a food-borne illness. It was developed by NASA to keep astronauts from getting sick in space. Most Health Departments are requesting restaurants and food processors to comply with these guidelines.
What is infrared?
Infrared is an invisible portion of the light spectrum extending from 0.75 to 1000 microns. Any object warmer than absolute zero (0 degrees Kelvin) emits energy somewhere within that range.
What is an infrared thermometer?
An infrared thermometer (sensor) can take an object’s temperature without touching it. Cooper’s sensors can measure the amount of infrared energy objects emit.
Can the product or object being measured be moving?
Yes. Measuring moving targets is one of the many benefits of using noncontact infrared thermometers.
How close do I have to be to an object to take its temperature?
Distance does not affect the measurement. However, infrared sensors measure the energy from a circular spot on the target, and size of that spot is a function of distance between the sensor and target. The farther away from the target the sensor is, the larger the spot. Consequently, distance is only limited by the size of the object you want to measure.
Does color affect infrared?
No. However, a different surface characteristic, called emissivity, does. Emissivity is a function of both the type of material you are measuring and its surface finish.
Can infrared sensors measure water or ice?
Yes. As mentioned above, any object warmer than absolute zero emits energy.
Will infrared sensors measure air?
No. An infrared thermometer needs a surface to measure. Cooper’s units are specifically designed so that air between the sensor and target does not affect the measurement.
Some of your sensors use lasers. Do they take temperatures? Are they dangerous?
No on both questions. Lasers are used only for aiming or sighting. The lasers Cooper uses are low voltage units and are not dangerous. Note, however, that all lasers have government-regulated labels on them stating power ratings and any necessary measures (usually "do not stare into beam").
What is the availability of the products?
We are committed to a 3-day shipment on Distributor stock items.
How much is it?
For a price on a specific unit contact customer service, a end-user will be quoted the suggested retail price. Many times your distributor will have stock and special pricing available.
Can I get information sent to me?
Yes, contact the Customer Serivice Department by phone or go to the Customer Service section on this site and fill out the information request form.
Where can I buy Cooper Instrument Products?
By contacting the Customer Service Department, they will direct you to your closest Representative or Distributor.
How can I return the product for repair/credit?
Contact Customer Service to obtain a return number. Mark the outside of your package with this number and mail the package to Cooper Instrument Corporation, ATTN: Returns Department, 33 Reeds Gap Road, Middlefield, CT 06455.
Questions about the products?
If you have specific questions regarding one of Cooper's products, Customer Service will be able to answer your questions or connect you to our engineering department, if necessary.
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